Terms of service.

1. Using LumaTick

By downloading or using LumaTick apps, or by using this website, you agree to these terms. You must be able to form a binding contract to use the service. You agree to use it lawfully, and not to misuse, disrupt, resell or attempt to reverse-engineer it.

2. Products and pricing

• Free tiers. Every LumaTick app includes surfaces that are free to use permanently, with no advertising and no time limit. The LumaTick Business review-and-feedback engine is free to use with a "Powered by LumaTick" watermark.
• Consumer apps — $1.99 each. Markets, Focus, Signage and Social can each be unlocked with a single payment of $1.99, which unlocks that app's Pro surfaces permanently for your store account.
• Lifetime Pass — $4.99. A single payment that unlocks the Pro surfaces of all 4 current consumer apps, and of every consumer app LumaTick publishes in future, at no additional cost. $4.99 is an introductory launch price; it may change for new purchasers, and a purchase made at $4.99 is not subject to any later increase. The Lifetime Pass does not include LumaTick Business.
• LumaTick Business — $19.99. A single payment that adds your branding, removes the watermark, and unlocks the Pro feature set for your business account. Business is a separate commercial product and is not included in the Lifetime Pass.
• No subscriptions. LumaTick does not offer subscription products. No LumaTick purchase auto-renews, and no LumaTick purchase results in a further charge without a new, separate purchase made by you.

3. Payments and refunds

All purchases are processed by the Apple App Store or Google Play under their own terms. LumaTick does not receive, process or store your payment card details. Because those stores handle the transaction, refunds are governed by the refund policy of the store you purchased through, and refund requests should be directed there. Free tiers exist so you can evaluate every product fully before paying anything.

4. What "own it forever" means

A one-time purchase entitles you to use the unlocked features on devices signed in to the store account or LumaTick account used to buy it, including after reinstalling or moving to a new device, via Restore Purchases. It does not entitle you to redistribute the software, and it is subject to the continued availability of the relevant app store and platform. Where the Lifetime Pass covers "future apps", that means consumer apps published by LumaTick under the LumaTick brand; it does not extend to LumaTick Business, to other commercial products, or to products acquired from third parties.

5. Reviews and acceptable use

LumaTick Business makes leaving a public review effortless. Every customer can always leave a public review; the private feedback channel is an additional option and never a filter. You agree to operate within the review platforms' own guidelines — in particular, you must not offer incentives in exchange for reviews, and you must not selectively suppress negative public reviews. You are responsible for the content, links and branding you configure on your displays.

6. Your data

You retain ownership of your venue data and of the customer feedback collected on your device. Customer feedback is stored locally on the device running the app. How we handle personal data is described in our Privacy Policy. You can request deletion of account data at any time — see data deletion.

7. Availability and changes

We work to keep the service reliable and to improve it continuously, but it is provided "as is" without a warranty of uninterrupted availability. We may change features over time, and we may update these terms; material changes will be posted here with an updated date. Continued use after a change means you accept the updated terms. We will not use a terms update to convert an existing one-time purchase into a charge you did not agree to.

8. Liability

To the maximum extent permitted by law, LumaTick is not liable for indirect or consequential losses arising from use of the service. Nothing in these terms limits rights you have under mandatory consumer law in your jurisdiction.

9. Contact

Questions about these terms? Email hello@lumatick.com.

Last updated 9 August 2026. These terms are provided in good faith and reflect how LumaTick operates today. The governing-law clause and any jurisdiction-specific consumer provisions should be confirmed with qualified legal counsel before large-scale or international rollout.