After every visit, a customer taps a face. Everyone can leave a public review — and anyone can also tell you privately what went wrong, so you fix it before it becomes a 1-star.
The Review Gateway makes a 5-star effortless. The Improvement Survey captures honest detail — Quality, Service, Wait Time, Cleanliness, Pricing, Availability — with an optional note. No scoring, no dead ends.
We never hide the public review option from anyone. Private feedback is an extra channel, not a filter — which keeps you on the right side of Google's and the app stores' rules. Every customer can always leave a public review.
Fix the small things customers tell you privately, and the public 5-stars follow. That's the whole loop: better service, more reviews, more customers.